• Eligibility: Any person can create and perform exchange operations on our service. We do not discriminate or have any rejection criteria.
  • Rates: Dynamic rate mode - rates are updated according to cryptocurrency market data fluctuation and should be fixed once payment is received. Fixed rate mode - rates are fixed for 45 minutes after order creation and are subject to update every next 45 minutes if there is no incoming payment present.
  • Customer payment: There are no requirements of amount to send, however, in case customer sends an amount that exceeds our minimum or maximum balance to convert, a customer will be eligible for refund which is performed automatically. The information of min/max balance is shown to users prior to creating orders and during operations.
  • Our payment: We will execute a payment to customer once the receiving amount reached sufficient network confirmations and doesn't exceed our minimum or maximum balance to convert. The information of min/max balance is shown to users prior to creating orders and during operations.
  • Refunds: Refund operations are fully automatic. We don't charge any fees for refunds and customers are able to select desirable network fee for their refunds (depending on a cryptocurrency network). ERC-20 token refunds are performed by sending a private key of a funding address to a user.
  • Support: Customers should use a contact form on our site to create support tickets. Customers are also given a per-order support chat on each exchange, where they can receive specific information relevant to their exchange operation. Support answer time depends on its current load and shouldn't exceed 12 hours.
  • Prohibited jurisdictions: None (we are unable to detect customers country anyway because we have IP-logging disabled and none of our software pieces process such information)
  • Privacy policy:

    We do not collect any metadata from customers. We have IP address logging disabled on all of the following end-points of our service: reverse-proxies, caching servers and backend servers (API). Exchange-related information such as from/to/refund addresses of operations are deleted from our service after 15 days, except when users decide to remove exchange-related information by themselves by pressing a "Delete data" button available within complete exchange operations, immediately making all the exchange operation data unrecoverable and not available for further extraction/querying.

    This website doesn't use cookies or any other tracking techniques